We contacted Hertz regarding these issues and they would not give us our money back and only offered a $50 credit or 1 day free rental for the future. There was apparently a form we were supposed to fill out upon returning the car to detail these issues which nobody told us about. We are still fighting with them a year later as this was an expensive rental (about $1000)pletely appalling that Hertz will not work with us to resolve. $50 is not enough to cover for the cleaning supplies and lost time on our vacation. We feel that they put our family at risk by not sanitizing the car first and will NEVER rent from Hertz again.
The car I was given was squeaky and would not go into reverse properly or without a fight. It was a dangerous car. I made it to my destination and spent half of the next day exchanging the vehicle. I contacted customer support on to be offered a gift certificate for Hertz. I declined and asked for different compensation because I hardly ever rent cars and am not sure how I feel about hertz. She told me she couldn’t do that so I asked for a supervisor and was immediately told there was none available. I told her I’ll wait, after a 30 second hold she told me the same and arranged for a supervisor call back. No one ever called me back.
Today I called and spoke to a representative who after 30 minutes of asking the same questions over and over told me I would not receive any compensation at all. At this point I asked for a supervisor. I waited an additional 20 minutes only to be told they were all in a meeting. I arranged another call back. I called once more and was offered a $35 certificate for hertz. This is shady, $50 to zero to $35. No consistency. At least he explained that the location in Mexico is a franchise and therefore no cash compensation can happen. (more…)